Core Service Plans
AIT installs, maintains, and repairs business computer equipment and networks in the San Francisco Bay Area. Support is available for computers and servers running Windows, MacOS, and Linux. We offer three service plans: BasicCare, ProCare, and EnterpriseCare.
Services are available from 9 AM to 6 PM, excluding weekends and holidays. Emergency services are available after hours at 1.5 times the standard labor rate.
BasicCare
BasicCare is traditional break/fix service. It is best suited for customers in need of a one-time solution for a specific problem. There is no monthly subscription fee, and the labor is billed at our standard hourly rate.
Procare
ProCare provides proactive maintenance of devices and services, and a discounted labor rate for incidental services. This service is optimal for small businesses needing to optimize performance and minimize the risk, cost and impact of computer problems. There is a monthly fee for ProCare, which is based on the type and number of devices covered.
Under ProCare, the following services are performed free of charge in accordance with our Terms of Service:
- 24/7 Equipment Health and Security Monitoring
- Automatic Installation of Security Updates and Bug Fixes
- Malware Removal
- Free Loaners for Devices Under Repair
- Administrative Updates (password resets, username changes, etc.)
- 65% Labor Discount (for anything else that is not one of the free services listed above)
For additional information, please consult our Terms of Service.
EnterpriseCare
The service is optimal for larger businesses needing to optimize cost performance and minimize risk. EnterpriseCare provides proactive maintenance of devices and services, and a discounted labor rate for incidental services. There is a monthly fee for EnterpriseCare, which is primarily based on the number of employees covered.
Under EnterpriseCare, the following services are performed free of charge for each covered device in accordance with our Terms of Service:
- 24/7 Equipment Health and Security Monitoring
- Automatic Installation of Security Updates and Bug Fixes
- Malware Removal
- Free Loaners for Devices Under Repair
- Administrative Updates (password resets, username changes, etc.)
- 65% Labor Discount (for any services not listed above, such as training, installation, and repairs)
Each user subscription includes support for one each of the following for that user in accordance with our Terms of Service:
- One Desktop Computer
- One Laptop computer
- One Mobile phone
- Microsoft 365 or Google Workspace
- VoIP phone service
- Anti-Phishing Service
For additional information, please consult our Terms of Service.
Security Services
AIT Backup
AIT Backup is a fully managed data backup and restore service. It consists of an on-site appliance that continuously backs up data on computers, servers, and network-attached storage (NAS) devices. Windows, Mac, and Linux devices are supported. The service is ransomware-resistant and HIPAA-compliant. Backups are stored both locally for rapid restoration and in a cloud for disaster recovery. All data is encrypted at rest and in transit. Unlimited restores are included with the service. AIT Backup is available as an option for ProCare and EnterpriseCare services.
To order AIT Backup, enter your backup requirements when ordering ProCare or EnterpriseCare.
Carbonite Safe
Carbonite Safe is a reliable, user-managed online backup service for computers and servers. AIT is a Carbonite partner and reseller. We install the software and monitor the service to ensure that your data is safe.
Use our online contact form if you are interested in ordering Carbonite Safe.
Anti-Phishing Service
Your employees are your perimeter and your largest attack surface.
Our anti-phishing service educates and tests your end users through automated attack simulations, security awareness training, and actionable reporting metrics.
The service randomly sends simulated phishing messages to employees. These messages appear to come from legitimate institutions, friends, and coworkers. Clicking on any link in the message immediately sends the person to a web page that explains what happened and initiates a quick online training session on how to spot and avoid this particular attack.
Phishing is a social engineering attack where criminals send fraudulent emails or messages to trick people into sharing sensitive information. The goal is to convince victims to reveal information like credit card numbers, passwords, or social security numbers. Phishing is big business. Attacks have shown record growth in recent years, and a solid security awareness program is an integral part of any defense-in-depth strategy.
Anti-Phishing Service is included with EnterpriseCare. It can also be order by entering the number of Anti-Phishing Users when ordering ProCare.
Forensic Services
Our engineers have been qualified by the Superior Court of Santa Clara County and by the United States District Court to present expert testimony on issues pertaining to computer forensics. Use our online contact form if you are interested in these services.
Computer Forensic Services
| Service | Description | Rate |
|---|---|---|
| Forensic Consulting | Case evaluation, document preparation, and general consultation. Extraction and analysis of computer and communications systems data. | $375/hour |
| Forensic Testimony | In court expert testimony, depositions, and sworn statements. | $475/hour |
| Forensic Imaging | Preparation of a forensic image of computer hard drive using a certified forensic bridge. Generate MD5 and SHA1 verification keys. Create searchable index of all data (deleted and undeleted) on the drive. | $475/image |
| Forensic Image Copy | Prepare and ship a certified copy of a computer forensic image on a portable hard drive. The cost of the hard drive and ground shipping is included. | $325/image |